We recently were customers of Fort Knox becuase the alarm pad in our home were from this company. This was a TERRIBLE MISTAKE on our part becuase we came home one day and our garage door entering our home was open and the alarm did not notify us. We were told we could cancel the service for a breech of contract and they did it. Well to our surprise 1 1/2 years later we get a bill for $400.00 stating our contract has to be paid per an audit that was completed on the account. I called so many times and begged to speak to a manager. Well they said that they would have one call us, but of course they never did. We are now calling daily and getting very rude representatives like Kaitlyn who says that a manager will tell me the same thing. They are so rude and a fraud. Please beware and go with a more reputable company who will give you peace of mind when you sleep at night or decide to go away from your home. FYI--When we were going to go to the company to see if we get better results, Kailtyn says they do not allow customers to come into the office because of current security situations. Yeah, I know they don't becuase they are doing people so wrong. Whoever heard of a business with lock doors? This is ludicrous!
Pros: THERE ARE NO GOOD QUALITIES; zero stars
Cons: HORRIBLE CUSTOMER SERVICE; DOES NOT RETURN CALLS
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