I used to be a fan of Brocatos but lately they have gone WAY down hill. The last few times I've gone I've had horrible customer service. The last time I went in, I went in for a few face framing highlights... which turned out to be massive streaks of blonde all over my face. I had dark hair and the stylist didn't process my hair long enough. It turned an ugly orange color and looked AWFUL. The stylist knew she screwed up and told me to come back in... in a week.... HOW RUDE??? I understand these things may happen so I didn't freak out..and I had a good relationship with my stylist... but it took going back 3X IN 3 WEEKS! AND THEY CHARGED ME A FEE EVERY SINGLE TIME I WENT! Being the nice person I am, I paid them and took my business to Phillip Michael in Fed Hill. He did an amazing job and fixed it for me. This place is awful and has terrible customer service. They don't back their work... and if you are paying 300 bucks for a cut and color seriously go somewhere else....
Pros: nearby parking
Cons: awful customer service, expensive - not worth it
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