After reading your review I was quite saddened and embarrassed by the quality of your experience and treatment at Tomato Pie. As a waitress at Tomato Pie and a friend to my fellow co-workers at the restaurant I will assume partial responsibility and offer an apology on behalf of all the staff members at Tomato Pie. From experience I understand how hectic and crazy the atmosphere can become at the restaurant, although that is never an excuse for unfair service and unacceptable treatment towards our customer. I can assure you that this experience has been and will be reported to our boss, Rico, and this behavior will not be tolerated...
I urge you to visit Tomato Pie again in the future, and I can almost guarantee that you will be delighted by the friendly and comfortable neighborhood atmosphere created at the restaurant by our staff and customers alike. Your best bet for timely service is usually around 4-5pm. So plan to dine at Tomato Pie for an early dinner, grab a seat on the patio next to the fragrant flower beds, bring a bottle of wine and a few glasses, and enjoy the finest Italian food around.
Again, I apologize for your past experience, thank you for your feedback, and please come back again for a more enjoyable experience.
Sincerely, Tomato Pie staff member
more