I have had a 4-5 treatments at Esspa. My first treatment was a gift, a facial and a massage. When I booked the appointment, I asked how long the two would take and explained that a had a commitment later in the day. Just my luck, someone was delayed and I had to get only 1 treatment and reschedule the 2nd. They gave me 10% off my 2nd treatment. I'm not sure that was adequate but I dealt with it. In hindsight, 10% off didn't compensate for the inconvenience.
I have also experienced some questionable customer service from the middle aged blonde receptionist. She has a bit of a snobby feel to her- I always thought maybe it was because I always book the Eva Saver specials! Regardless, every customer should be treated with the utmost respect no matter how much their service costs.
In the end, I continue to book the Eva Saver's because they are such a great deal and the services that I have had are amazing (mainly facials). Heather is especially welcoming.
One more comment, I had never used a male masseuse before going to Esspa. I must say that I left feeling a little uncomfortable and will ask not to be with the male from now on. He was good, I was just uncomfortable. Just something to think about if you are looking to book a massage!
Pros: Great Services
Cons: Mediocre Service
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