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Poor Service Continues - Review by citysearch c | Old Town Beer Hall

Old Town Beer Hall

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Poor Service Continues 5/19/2009

Called at 7:30 pm on 5-16-09 (Saturday) for reservations that evening. Informed that earliest seating would be 8:15 pm. Accepted the time and arrived around 8:20 pm, waiting 20 minutes to be seated. Ridiculous!!!! What is the point of a reservation? Especially made 45 minutes before planned arrival? Meal service was painfully slow. Otherwise satisfying meal ruined by the 1 hr 20 minutes taken to complete the process for just the two of us. It took the waitress 10 minutes just to get our bill at the meal's conclusion. Didn't leave the restaurant until 10:10 pm. No wonder my wife and I are receiving ""repeat customer"" dining certificates from Jerry's at a frequency higher than we generally care to eat out. No doubt a response to a regular customer base that is rapidly dwindling owed to worsening service. We started patronizing Jerry's several years ago, roughly 2 to 3 times per year. Their poor service is a relatively new wrinkle in what was an otherwise reliable dining establishment. Pros: Very Good Food Cons: Reservations and Meal Service more
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