his email or calls, his staff worker Sandy will do the same.
I was fitted for custom contacts a few days ago when I got home I was a bit confused because I felt Sandy order the size lens different then what Dr Cassel agreed on. When email them asking to please email me or call me before going through with my order. They never bothered to email or call me back. I decided to give Dr a call early this morning at 8 am because he would be in very early today. He picked up the phone upset and rude with me because I had emailed him once and then a second time to mention I had gotten a eye infection from trying on all the contacts in his office. To him I was pestering him and did not have the time to answer any of my questions ( his words ) not mine.
He went on to let me know he opened his office today for a special patient and not to answer my questions. He then told me since I had emailed him I would be a difficult patient and he felt I would be a pain once my contacts come in I would always find something to complain about weather it would be the color not right or the lenses too big or too small etc. I asked him why would he talk to me this way when I had never complained about the color of the contacts but was confused because Sandy did not agree on the size lens as he did when I was at his office and I felt she went with her own choice and choose the smaller lens. I just wanted to be sure this was what dr agreed on and not only Sandy. I asked him since it was him who was refusing to go ahead with my order after I had deposit $ 940 . that I should be entitle to a full refund including the $250 for exam he told me I would not get that money back because I have wasted his time. How did I waste his time when I never canceled my order. but instead wanted to know if the proper lens size were ordered because Sandy did not agree on same lens from what she had told me and was going to order a smaller size which was the lens on my right eye.
I should be refunded the entire amount dont you agree? The Dr and sandy were the ones who decided to cancel my order not myself.
anyway I was not only offended by Cassels tone with me this morning but I was very hurt and was in tears after, in disbelief how a Dr who is suppose to be so professional treat a patient like they are nothing!
His office is not only tiny but they only have a chair that can seat 2 people at a time the rest have to stand. They do not have a bathroom for their patients. I asked if they did because I needed to clean my nose and Sandy said no to use tissue at the table where I was trying on contacts. I said I do not b@@@ my nose in front of others because it is not only disgusting but embarrassing to me.
they will not answer your emails or calls and if you call them more then once you will be considered a pain in the a@@ and maybe they will cancel your order.Dr Cassel shame on you and your staff! they are rude not friendly with the people. Only friendly one was Awilda young spanish girl in front desk! the rest just stare.
Pros: Dr is caring while you're at his office
Cons: if you have any questions concerns he will not answer
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