The biggest concern I have when taking a car in for service is whether or not I'm getting ripped off. We've been bringing the Mercedes here for years and now the X5. These guys are honest and willing to address your concerns. This not to say you don't have to sometimes wait a little for a part to come in, but bottom line, the job gets done right and you're not left wondering if you were overcharged or if your car was sabotaged.
Pros: Honest & family run
Cons: You may have to wait
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