Mr. Rob neglected to tell you all that he drives a BMW and has had a number of shops try to repair it as we noted under his hood. We diagnosed the first and most serious problem and told him before doing the repair what it was going to cost. We also explained to him that we new that there were other problems but before we could diagnose them we needed to fix that main one first.
Pros: Highest customer Approval in the area
Cons: Not enough techs to keep up with the flood of cars
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