It has taken me 2 years to finally be able to write this, so traumatized was I by my horrible experience at Bay Area Veterinary Specialists.
First, I dropped $11,000-- yes, that's right: ELEVEN THOUSAND dollars -- at this place in one month, and the ice-cold staff members could not even find the decency to talk to me on the phone when I called with a simple question.
One stone-hearted receptionist actually told me if I wanted to speak to a doctor, I had to schedule an appointment for three days later. What?!?!!?! My dog had ONE WEEK to live, I had just dropped $11,000 at this place, and no doctor could find the grace or decency to call me back? NO! That is not acceptable.
Second, this place has so many vets swarming around that you will never get the same one that you got last time, which means that every time you go in, the new vet does not know you or your dog or understand your emotional/ financial situation. One jerkface veterinarian (and believe me, I'm being charitable) actually had the nerve to WALK OUT ON ME in a fit of anger after I burst into tears during an appointment. He never returned--- and they still charged me for the appointment, for which they did absolutely nothing!!!
One month, $11,000, and endless hurtful insults and uncaring interactions later, my dog died. I don't blame them for her death, but I do blame them for bilking me out of my entire life savings and treating me and my cherished dog like garbage. All they did was make an already horrendous experience infinitely more horrific.
Now, two years later, my other dog has cancer. Guess what? I'm NOT going to BAVS. We're going to an excellent oncologist at Santa Cruz Vet Hospital who has 30+ years of experience, is reasonably priced and treats me and my ailing dog like we are the most important clients on Earth. Not only that, but my dog's cancer is now in remission!
This has taught me that even in a time a crisis, it's worth it to take a few extra minutes and read the reviews and get recommendations first, for the sake of both yourself and your pet.
I should have written a letter of complaint to the Calif. Veterinary Board about the terrible people at BAVS, but I was too traumatized at the time to do so. If I could give this place negative stars, I would give them a -20.
Final word: STAY AWAY from BAVS San Leandro at all costs-- unless you want to get bankrupted and treated like the pondscum.
I am so sorry to my poor deceased dog that she had to spend her final days here, and I will never forgive myself for putting her in the hands of these cruel, heartless shells of human beings.
Pros: Nothing
Cons: Ice-cold staff, exhorbitant prices, animal haters
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