Absolutely disappointing!!! The security has no authority what so ever. We showed up two hours early to grab seats upstairs in hopes to see the band since the new seating was suppose to be so amazing?. Ummm seeing the bands didn?t happen. Everyone piled up in the walk ways and FIRE lane blocking everyone in the upper levels view of the stage. Oh and VIP seating ha what a freaking joke?don?t bother buying tickets for that?you can?t see the stage because of the inconsiderate people who block those isles. During the second act two of the security guys? a bald guy and a guy with a Mohawk were able to clear the way (thanks for that first time we saw the stage) but when Death Cab came on they lost total control. To top it off the VIP isn?t clearly marked and this woman security guard chewing the hell out of a straw due to nervousness I?m sure, kept having to chase people off yelling ?VIP ONLY!!!!?
Seriously I was told they remodeled in order to improve the venue. Instead it was a total disappointment. If you are going to have seating upstairs there should be a limit to the amount of people you allow up there along with sitting should be mandatory. If you want to stand go down stairs!!!
If you are going to be a security guard you should be able to maintain authority yet remain polite at the same time. I heard a lot of people complain about the way there items were searched. I understand they check bags for everyone?s safety but you don?t have to be rude while doing it.
I think whoever is in charge of this venue needs to not just work on the improvements to the building but work on the quality of customer service they provide as well. Keep in mind that we pay to not just listen but to see these bands and if you can?t provide that service than you have failed. To sum it up Death Cab for Cutie sounded amazing but someone should tell the people standing they should reconsider the shampoo they use.
Pros: Good sound
Cons: Read my review
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