I went to Doshi Diagnostic in Washington Heights to have an ultrasound of my baby. This is my second child so I had some idea of what to expect. Unfortunately, the best parts of my expectations were completely disappointed. To begin with, we spent 2 hours!! waiting. The waiting room was crowded and a television played Spanish soap operas with the volume at an uncomfortably high level. When I politely asked the receptionists about the wait, I was told that I needed to "change my attitude." Excuse me? I made an appointment, took time off from work, and I need to adjust my attitude? I was not rude in asking. I did not raise my voice. But that was the response I received.
The procedure itself was also quite different than my first (at another facility). They would not allow my partner in the room with me, telling us he could come in later. They placed me on a table where I could not see the screen, then went about their business. This wasn't necessarily a problem, just so businesslike and different from my first experience where both of us were together and could see what was going on. The room was so cold, I was terribly uncomfortable. The two techs spent a good deal of the time discussing the fact they had been so overbooked and had not eaten lunch (it was near 4 in the afternoon!). I genuinely felt for them. I was upset at the wait, but they dealt with such treatment every day.
Near the end, they invited my partner in to view. The room was uncomfortably small and it was difficult to see the screen for both of us. We also had wanted to know the gender of our child, but because the techs were so pressed for time and hungry to boot, they only spent about 2 minutes looking and then said they could not tell. With my first child, when they could not ascertain the gender, the facility offered to allow us to come back at no charge just to find out. There were no such offerings here, nor did they seem to care if we knew or not. It was very frustrating.
I will never recommend this company to anyone wanting an ultrasound. I am also going to tell my provider not to refer anyone there either.
Pros: Performed their job
Cons: Horribly long wait
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