We were looking for a futon store where we could get washable futon covers. Our current one has to be dry cleaned and that is an inconvenience when you have pets. Shaun was very helpful and we found exactly what we were looking for. We placed our order for the cover, paid for it and was told it would take 10 business days for it to come in. Shaun said they would call us when it arrived. Well, it was 14 days later and we hadn't heard from them, so we called to check on the status of our cover. It turns out that the owner went on vacation and our order hadn't been placed until today (2 weeks later), so we have to wait another 2 weeks for our cover. I would have appreciated a call letting us know there would be a delay with our order. Perhaps then I wouldn't have been so disappointed. They didn't wait 4 weeks to take my $$$....
Pros: Numerous covers to choose from, easy to find
Cons: Ordered a futon cover, store didn't place order for 2 weeks.
more