Beware! This company is *********. 2 months after my family moved in, we turned on the furnace for the first time. The furnace began to make a load noise so I submitted a workorder about it. 5 days later a tech came out to look and he advised us that the filter had 1inch thick of dust and that was the reason for the noise. i was a little mad that Rathbun's checklist said that it was ""clean"" and it was clearly not. I powersprayed the filter as clean as it would get and replaced it back into the furnace. Two days later we recieved a letter from rathbun saying I would have to pay $70 for tech to come out and I am responsible for replacing the old one. The also threatened me with eviction if I didn't pay within 5 days. On another occassion the pool service guy came and reported to rathbun the pool level was alittle low, this was in December. Terri Rathbun called my business phone and told me ""you have one hour to get water in that pool or I will call out a service person and you will be charged"" so i was forced to lock the doors of my business and put 2inches of water in the pool. Also 2 months ago the grout between the 1980's tile began to loosen and many tiles became loose and bubbled then cracked. I submitted two separate work orders and never heard back. 4 weeks ago I called rathbun and asked about again. They sent some guy out and he removed 8 tiles. that was 3 weeks ago and I have not heard anything back. My 3 yr. old and 7 yearold now have to avout a large part of the kitchen. Thank god I signed a short lease. Stay away!!!!!
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