We have had three experiences with Route 66, two eat-in and one delivery. the First Eat-in was terrible. The service was lousy and the food was not memorable. The Second eat-in Experience was very pleasant. the food was great as was the service and our final experience came today. We ordered take-out brunch through their website. Forty- Five minutes later I called to check on our order and the person who answered the phone assured me my order was on the way. I called fifteen minutes later when the food still hadn't arrived (now waiting an hour) and the woman who answered the phone told me that the website is not in service and not controlled by them; that the person who answered the phone didn't even work at the restaurant and they never got my order. So to sum up, and hour after ordering we have no food, a person telling us our food is on the way who doesn't even work there and a employee who while mildly apologetic about the bogus website and false assurances of delivery by a random person answering phone, doesn't care to do anything about it! They have lost our business and I will make sure to let everyone know about my terrible experiences!
Pros: good food
Cons: terrible service, never received delivery order
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