I had my favorite pair of Timberlands about 5 years old, they needed some sole work due to everyday use. I thought that it was finally over for these perfect fitting tim's.
I was about to retire them when a good friend told me about Cesar's. So I called and told a very friendly man my problem. He told me to take the boots over and he would see what he could do.
When I arrived at the store a polite well mannered man took a good bit of time from his busy day and told me my options. This was such a nice thing he did for me. almost all the time when you enter a store you get the cold shoulder or rush rush pattern that I was expecting from Ceasar's. But to my surprise I was treated like a person in fact it felt like I was a regular top account. This is not the half.
The man then takes my boots well dressed and all then goes and fixes them
on the spot. comes back charges me hardly nothing and tells me to condition my boots with a free bottle of conditioner. He made my day. thanks Cesar
Pros: The man who talks on the phone fixes your stuff!!!
Cons: None that I could tell
more