No matter how skilled a doctor can be, if his support staff is unhelpful, rude, and unprofessional it reflects poorly on him. Dr Daniel Crane's secretary who has been there a while is so bad and so rude and hangs up all the time that it has forced me to change doctors. I don't remember her name just remember she was African American and she should be fired in my opinion. She actually yelled at me and asked if I was crazy for asking why she kept hanging up on me. Considering she is working at a psychiatry practice I believe her choice of words was poor. With so many people unemployed these days, I am sure there is better talent out there.
Pros: skilled doctor, but not enough to keep me as a patient
Cons: can't get an appointment becasue of crazy secretary