I have been a customer of Khans for the past ten years. Good food, reasonable and usually good service. However this past Sunday I experienced the worst service of my life. I ordered tea and hot tea arrived, I told the waiter that I had intented to order ice tea, he seemed very irrated and brought back ice tea. My daughter asked for sugar he never brought it so after several minutes I asked the manager and he delivered it to the table. Later I tried getting the waiters attention for refills and he obviously ignored us. He walked by again and I asked if we could get refills and he replied in a few minutes. The refills never came. I asked the manager if we could only be charged for one drink since each drink comes with one refill and he said yes. Later Mike the waiter comes with the bill and I said we should have only been charged for one of the teas and he replied ""I should also be charging you for the hot teas that I had to replace"" I said I have never been treated so poorly by an establishment and he said ""well don't come back then"" When I went over to the manager to ask for the owners name, he didn't give me the name but gave me local restaurant phone numbers and he said I'm sorry I forgot to tell him to only charge you for one drink, but he didn't offer to make it right.
Pros: good food and reasonable
Cons: bad service was taken care of by owner's Sheri and Mitch
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