My friend and I booked a Geisha facial during Spaweek, we both understand that things can get a little hectic during Spaweek but we were treated so poorly that I had to write this review.
Our experience started with a very rude doorman who shouted for our names and shouted ""you sixth floor, you sixth floor too"" My friend and I had a 7PM appointment and we arrived at 6:40PM. We waited for about 10min until the manager finally approached us to let us know that they had double booked us and said ""sorry but there is nothing that he could do about it"" and that ""if we were him what would we had him do?"" He said that there were only 2 therapists available for the 7PM time slot and that he could ""accommodate"" us on another day (he did not mention free). We were both surprised because if they had booked 3 of us and me and my friend showed up first then doesn't it make sense to honor our appointments? FINALLY, the other girl with the 7PM appointment showed up and he actually LINED US UP on the sofa and said ""Sorry but I think we double booked an appointment, there is nothing that I can do right now but ONE OF YOU WILL HAVE TO COME BACK ANOTHER DAY"" Me and my friend could not believe he put us in such an awkward position but luckily the other girl offered to have her facial at 7:50PM albeit not without a little bit of attitude towards us. We just could not apprehend why they would treat their clients like that especially when they know that they were the one who made the mistake. Instead of rectifying the situation they decided that they wanted 3 unhappy clients.
The facial tho rush was decent. I got Shizuka and she mentioned right before the facial that this will be a shorten version of their regular Geisha facial (which although was not advertised earlier) I was fine with.
Pros: Decent facial
Cons: Rude Staff, A-bit overpriced
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