We chose this contractor from a list provided to us by TVA of contractors we could use to purchase and have installed a new high-energy-efficient heat pump system and have it financed by TVA through our monthly utility bills. Cantrells offered a very good price and a fantastic warranty compared to other companies we received bids from so we chose them. The unit was installed in Feb 2009. We were told by our utility company NOT to give out the payment authorization code to the contractor UNTIL we received all our warranty paperwork IN WRITING. Cantrells became very nasty about that and demanded the number. We told them we couldnt do that until we received our warranty papers. Within an hour of talking to both Cantrells AND the local utility company, Cantrells then called the utility company directly and lied to them telling them we were out of the country and unavailable and had ""forgotten"" to give them the code before we left.. in an attempt to get the payment authorization code directly from the utility company. However, since the utility company had just talked to me, they knew this was not true. We finally did get our warranty paperwork and they got their payment from TVA and everyone signed off on the unit and we thought everything was hunky-dorey. Within 2 weeks, the unit started making loud noises. They came out and did something but it did not really help much. Within 2 months the noises were pretty horrendous. Cantrells sent a technician out who told us the manufacturer would have to come out... we never heard from anyone again. Many calls later were met with only a run-around. No one would return calls. Woman answering the phone was very nasty. Weather got warmer, and we tried the A/C for the first time. Discovered that not only did it not cool... it HEATED!!! It's late April now and we still have not gotton anything done at all. Calls directly to the distributer motivated them somewhat but they still have not done anything to address the situation at all. Needless to say we would NOT recommend this contractor. There are a LOT of HVAC people in town, find another one that is reputable.
Pros: price and warranty
Cons: Rude, they will lie to get what they want, Zero service
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