I have been a patient of Dr. Susan Hardwick-Smith since 1999 and she has delivered all 4 of my children. She is such a caring and competent physician and I felt like she really took the time to get to know me. I have never forgotten when she personally returned my call when I was living out of state and planning to return to TX and needed an appointment because I was pregnant with my second child- small touches like that were really special. The staff of CWCC, particularly Brandi (NP) and Pam are great! Truly, I cannot give enough thanks to Pam who answered several of my calls and always offered reassurance! In 2008, after my 4th baby was born- he had to be taken to the NICU. I was very upset, in part because I was not informed of what was going on by the hospital staff. The next day, when Dr. Hardwick-Smith came by my room to check on me, I told her that I was upset about how things had been handled the night before at the hospital. She listened- and not long after our conversation- the hospital administrator came to my room to apologize and find out what had happened. It really meant a lot that Dr. Hardwick-Smith cared enough to do something about my concern- particularly because I had not asked her to do so- I just really felt she went to bat for me. I am just so thankful and fortunate to have Dr. Hardwick-Smith as my doctor for all these years. I would highly recommend her- and in fact I have to several of my friends! And though it takes me almost 2 hours to get to her office in the medical center (yes, I have moved that far away but just can not consider changing doctors!)- all I can say is that it has been well worth it!
Pros: Highly competent & caring doctor and friendly staff!
Cons: Wait time is variable- but that is expected at an OB/GYN's office.
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