here is an email i wrote too them:
Hello,
I attended your facility last night to see the band Cold. My three friends and I drove two hours from Philadelphia to your club. We were super excited, and could not wait to get there. But after we got in, we were told to go all the way upstairs. Where there were a ton of people, and the only way we could see the band was if we were on our tippy toes, and we would only be looking at the top of the band's heads. Which is fine for some people I guess. But what really bothered my friends and I was the fact that we were not allowed on the floor, to be on the same level as the band. We were extremley upset and angry because Cold is one of our favorite bands, this is their reunion tour, we drove 2 hours to get there, only to see part of them, in the mirrors. I dont think it is necessary to keep the 21 year olds (and over) away from the under 21 year olds. It was ridiculus. Plus if you were worried about keepnig the bar away from the underage people, then why is there a bar on the level we were on too? People were drinking there also. It is a stupid rule, to make the underage people go upstairs, where they could not fully enjoy the show that we paid for and drove 2 hours for. It would have been fine if we had the option of going up stairs, or staying downstairs, but instead, we were confined to the upstairs only. Once I approched the security guard to ask him about it, he pretty much yelled at me saying "get out of my face". Which was very rude, because part of my ticket money probably goes into his paycheck. Also my friend said that the mens bathroom was completley trashed. It would be nice if someone could clean up sometime. Then after the show we stood in line to meet the band, and I again, asked a different security guard why people were standing in one area, that wasnt part of the line, and again, I was yelled at by one of your employees, I was pretty much told to keep my mouth shut and stand there in line and " Pretend I am in an amusement park" I dont like being talked too like I am stupid, especially by a security guard, who is supposed to be there to protect us from other mischevious people. Again he was very rude, I just calmly asked him a question, and he jumped on me, asking me to calm down.... I was calm, he wasnt. I just want to tell you, that I am definetly not the only one who felt this way about this show, everyone who was upstairs was complaining about how we were forced to stay upstairs, and not allowed to be in front of the band. I will never come back to this place again, I dont care if Ozzy Ozbourne is playing there, I will never, and I will tell everyone I can never to attened this place.
Thank you
Pros: good band
Cons: rude staff, stupid rules
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