I ordered Thai food the week before but told the waiter that the food needed to be MILD becaue I will get sick if it has any spice whatsoever. The food arrived perfect!! It was absolutely the best that I've had in a long time. So my next day off I came in for some to go. I ordered it as before - MILD - no spices. This was a different waiter then previous so I explained and made sure he wrote down my order correctly because when I was talking to him I noticed he wasn't paying attention but just kept looking around the room. Got it home, took a bite and my mouth just about went on fire. That night the weather was cold, rainy and windy and I'm on a bicycle. I called the restaurant and asked for the Manager. It was the same guy who took my order. I explained and he asked me to bring the food back. I told him I was on a bike (which he already knew) and that I was now SICK from the food. He told me that was too bad but there was nothing he could do. I actually had to threaten to dispute the credit card charges if he didn't tear up the slip. What got me is how little he cared. He told me if I didn't like spicy I shouldn't eat Thai food. Suffice to say, I will be disputing the credit card charge even though I took the food back the following day.
Pros: They can serve your order correct but they're NOT consistent
Cons: Order wrong - I got sick - brought food back next day and he still wouldn't refund money
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