Having heard good things about Bacchus, I made a reservation for my mother's birthday. Our group of 5 ordered appetizers, bottles of wine, entrees and sides. All of the food was excellent and everything was great until we mentioned that it was my Mom's birthday and inquired quietly whether they do anything special. They said, ""yes, when you order dessert."" Honestly, we were stuffed but still wanted to have a little birthday flair so we just ordered some ice cream and post dinner drinks. So what was their birthday special? They simply placed a candle in the ice cream we ordered, lit it and walked away. I will never go back as a result. After spending $250 on food, you'd think they could throw in a piece of cake for a birthday. We certainly didn't need any singing or other attention but a simple smile and some chocolate would be a small investment in customer happiness. Even the lowest level restaurants do that. And the nicer ones in NYC where I spent the last 4 years, always go the extra mile. There are just too many other nice places in Richmond to go without such a cheap philosophy.
Pros: Diverse Entrees; Sizeable Portions
Cons: Birthday Celebration; Desserts
more