I tried to exchange merchandise at Macy's without a receipt, and after speaking to a friendly sales associate who called the manager, I thought I would be taken care of---more than anything, if an item cannot be returned, I would expect to be told in a kind, professional manner. Instead, I was told by the manager Kevin that ""I don't know what you've done to this item or how long you've had it, ma'am"", I found this rather accusatory and offensive. Instead of explaining that it was the stores policy and beyond his control, he got a little bit personal with me.
I will agree that the sales ladies are pleasant and easy to talk to---maybe you should make one of them a manager instead, Macys :):):)
Pros: Lots of inventory, good deals sometimes
Cons: Poorly trained staff, bad customer service
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