I find in very odd to hear of "vinestains" bad experience with Leather Creations quality, selection and salesmanship.
I have been a repeat customer of this company since 1997, having bought sets for my home, vacation home as well as my office!
There is NO other manufacturer I have seen that offers the overall selection, quality and value that they do. While I agree they are certainly not the lowest price, at no point was I ever led to believe that they were.
I have received such great customer service that I felt compelled to mention it on this site. Among the many things they have done for me is refilling my back pillows, replacing seat cushions when I wanted a newer , firmer feel and on and on. Oh yea, referral gift cards when I refer others too! $50.00 per referral!
I too paid more for an upgraded leather, and if you paid that much an upgrade, I would think it was for a large group or sectional, and not merely a "couch" as you stated. I also seriously doubt anyone held a gun to your head to buy the leather you did. I think they have about 8 grades and hundreds of colors.
Oh yea, and I used to own a Italian product, Natuzzi as you mention. Partical board frame, elastic webbing seating, seat cushions and back pillows are sewn on and are not accessible with zippers like my Leather Creations sets are. There is no comparison in my mind.
I suggest you should go back and see what if anything they are willing to do about your unhappy experience. When all else fails, write a letter to the owner. I am sure you will be satisfied.
Pros: Selection, knowledge, warranty
Cons: Not inexpensive, many leathers to choose can be confusing if you dont take time
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