In my years in business I have dealt with many (unfortunatley) different collection firms on both sides of the spectrum, and this by far is the most unprofessional, lazy, and immature "company" I have dealt with. Apparently they feel that personal insults will get them more business. During Christmas I counted 7 calls in a 14 minute period from the same individual, litterally screaming (to the point that the speaker gets feedback) in frustration that in those 12 minutes the person he wanted to speak with was still on vacation with his family for teh holidays. After calmly and kindly explaining the reason he could not get a hold of the person, he started to personally insult and cuss at me! Very impressive! Unfortunatley the company that he represented previously was a respectable company we used. Once the cash flow picked up and we were able to bring our account current, Roma Kershbaum & Schmidt completely soured any future relationship and referrals that might have gone to the company he represented.
If you have outstanding debt owed to you, I strongly urge you to look elsewhere for a respectable and educated company to represent you. This company will taint your respect in the business world, and may ultimatley work against your buseness growth in the future.
There are companies that work in a stern, consistent manner to collect debt and there are those that seem to flail about...this one unfortunatley seems to be the latter.
Pros: you don't feel bad hanging up on them
Cons: everything else
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