After winning a gift card for the Urban Getaway($355 value including; facial, massage, lunch, manicure, pedicure, haircut, makeup) at a company function I was extremely excited. Everying was emazing with the exception of my haircut, the stylist did not fully listen to my when I said what I wanted I was highly upset, however the makeup I received afterwards cheered me up until...it came time to pay. I handed over my gift card and then I was told that there was only $100 on the card and that it expired at the end of the month. I was then yelled at and publically humiliated by Joe, whom I am told is the owner, after I explained that it was a gift card and he realized my name didn't match the one who supposedly bought the card he told me I had to pay the remaining balance and then gave me a certificate for a free manicure because of the mixup. He also recommended that I tell my company that someone was trying to get over on them in regards to the raffle prize. I had to shell out $255 I did not have, plus the money for tip and parking that I had already figured. I had to give poor tips to those who did a great job, due to the situation. When I got back to work the following week and explained what happened I was told I would be reimburse. When they found the receipt for the gift card and saw that it was indeed for the Urban Get Away Value..they called the salon and found out that it Pierre and Carlo's fault. I was told to call and ask for Stephanie as she had whitnessed the whole thing and she would put the money back on my credit card. I called and Joe answered, he was very short with me but got Stephanie on the phone. She was very helpful and the money was put back on my card. But the public humiliation and embarassment I felt can never be taken away. Most businesses would have offered me another Urban Getaway for free since it was their fault...but I was not offered this. And I would never recommend this spa and salon.
Pros: Stacey-manicurist, Harriet-makeup, Kristine(I believe)-massage, Facialist with the foreign accent
Cons: Chucky the stylist, and Joe the "owner" and his horrible business practices
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