BAD SERVICE
UNDEPENDABLE
ALL DETAILS ARE NOT DISCLOSED UNTIL YOU HAVE ALREADY PAID
RADIO STATION REFERENCE SHOULD DISCONTINUE TIES WITH THIS COMPANY
BETTER DEALS AND SERVICE OBTAINED THROUGH EXPEDIA THAN THESE CLOWNS
AS OTHERS HAVE WRITTEN BEFORE ALOT IS PROMISED AND ZERO IS PROVIDED BY THIS COMPANY. THE CUSTOMER SERVICE IS TO THE FLOOR, HORRIBLE ABSOLUTELY NO CONSIDERATION FOR YOUR TIME AND INCONVENIENCE. CAME ACROSS THIS AGENCY THROUGH RADIO STATION WHICH PROMISES A GREAT DEAL AT LOW COST AND WHEN YOU CALL TO INQUIRE THEY ARE QUICK TO HELP AND SEEM TO EXPLAIN THINGS AS THEY ARE, HOW WRONG WE WERE TO BELIEVE THIS. WE CALLED TRYING TO SETUP OUR VACATION ONLY TO BE PLACED ON HOLD FOR LONG PERIODS OF TIME AND THAN GET TOLD THAT MONEY IS OWED, SO WE FAXED SHOWING CONFIRMATION OF PAYMENT OF $399.00 TOTAL BY FAXING, SIX TIMES, THERE FAX IS A JOKE NOONE PAYS ATTENTION TO WHAT COMES IN, CALLED SEVERAL TIMES TO SEE IF THEY RECEIVED THE FAX ONLY TO BE TOLD THAT NO SEND IT AGAIN, FINALLY GOT SO FED UP THAT ASKED TO SPEAK TO A MANAGER BY THE NAME OF VICKI WHO SOMEWHAT HELPED AFTER FAXING THE PAPERS EVERY 10 MINUTES JUST TO ENSURE THAT SOMEONE GETS THE FAX. ONLY TO BE TOLD THAT WE HAD TO PAY ANOTHER $300, THIS WAS NO DEAL!!!! AND A WASTE OF TIME WITH COMPLETELY UNPROFESSIONAL PEOPLE WHO JUST WANT TO STEAL YOUR MONEY AND TIME. THEY AVOID PROVIDING EXACT DETAILS PERTAINING TO THE PACKAGE. AND TO TOP IT OFF WHAT WE WERE ORIGINALLY PROMISED IN OUR CHOICES OF RESORTS IS NO LONGER "IN CONTRACT WITH THE AGENCY" AND SO HAD TO GO WITH ANOTHER RESORT BECAUSE THAN ALL IS LOST. SAD TO KNOW THAT THESE COMPANIES CAN CONTINUE TO THIS TO PEOPLE WHO WORK HARD FOR THERE MONEY AND ONLY WANT WHAT WAS ORIGINALLY PROMISED. IF I CAN HELP ANYONE I HOPE IS TO SAVE YOU THE HEADACHE WE HAD TO ENDURE IN TALKING WITH COMPANIES SUCH AS GO RELAX TRAVEL, THE NAME IS A JOKE THERE IS NOTHING RELAXING ABOUT THEM. "IF YOUR LUCKY YOU MAY JUST RELAX IF EVEN THE RESORT YOU GET IS GUARANTEED."
Pros: NONE
Cons: THE COMPANY IS A FRAUD, DO NOT DELIVER IN WHAT IS PROMISED
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