I work at Telco, and am concerned about your lamp purchase. We try to give the best customer service possible, and would like to address your issue. \r
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All of our lamps come with warranties which protect against any new defective issue, and we have no problem exchanging when they are new defective. I do not understand why anyone would tell you that we would not take it back. \r
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If you could please call and ask for the manager here, I would be more than happy to address your complaint or answer any questions you may have. \r
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Thanks,\r
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Shane
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