My review is for the Gulf Freeway location. Dr. Herrmann is a great dr and is wonderful with my dog-- very thorough, caring and soft spoken. Answers my questions thoughtfully. Here's the problem... the front desk receptionist is rude, rude, rude!! And when not being rude she has the personality of a wet mop. I have been to the office four times in the past year and it is always the same attitude with me and with everyone that comes in the door. She seems to be waiting for the opportunity to say ""NO"" to any question anyone might be even thinking of asking and seems to be incapable of cracking a smile.... The wet mop personality carries over to the ""assistant"" in the room with Dr Herrmann. She is the person that greets ( i use that term loosely) you and takes you and your animal back to the exam room. No smile, no brief friendly chit chat... just directs you to the room and that's it. I will say that she is ""Ok' with my dog during the exam, good enough to pass as being nice to her but nothing overly sweet, just gets her job ""done"". If they really thought about it, they would realize this: 1. people that take their animals to any kind of ""specialist"" obviously have strong feelings for their animal and are probably very concerned with their well being. 2. the owners are in a vulnerable state--it is a strange feeling to drop your dog off to be ""put under"" and operated on. 3. a smile goes a long way.\r
These people need an attitude adjustment, a personality transfusion and a lesson on empathy and compassion. And if they don't like where they work, they should go find a job somewhere else, maybe a high security prison.
Pros: Great Doctors
Cons: Miserable Office Staff
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