CUSTOMER HAD AN OLDER JAGUAR TOWED IN AND WE REPAIRED THE ISSUES WITH CAR. (NO SPARK) WHICH SHE ALREADY HAD SOMEONE TELL HER. IT WAS TOWED IN ANOTHER DAY AND IT STARTED AND RAN FINE, TOWED IN AGAIN ANOTHER DAY AND IT STARTED AND RAN FINE AND WE DROVE FOR DAYS. NO ISSUES. WE PAID THE TOWING INVOICES, NO CHARGES TO THE CUSTOMER. DAYS LATER THE CUSTOMER CALLED AND SAID IT WOULD NOT START, SHE COULD NOT BELIEVE AN OLD JAGUAR COULD HAVE SOMETHING ELSE FAIL IN THREE WEEKS TIME. SHE SUED US, NOT FOR OUR INVOICE REIMBURSEMENT BUT FOR THE AMOUNT ANOTHER SHOP CHARGED, WE REIMBURSED THE CUSTOMER PRIOR TO THE COURT DATE FOR WHAT WE CHARGED HER AND HER COSTS. BECAUSE WE ALWAYS DO THE RIGHT THING. THEN SHE STILL GOES TO COURT AFTER WE SETTLED THE DISAGREEMENT AND STILL TRIES TO COLLECT FROM US AGAIN AFTER WE REIMBURSED HER! $300.00 MORE THAN OUR INVOICE WAS! ALSO THERE IS NOT A ""MAGICAL"" COMPUTER TO AUTOMATICALLY TELL YOU EVERYTHING THAT IS WRONG WITH A 17 YR. OLD JAGUAR! I AM USPSET A CUSTOMER WOULD STILL WRITE A BAD REVIEW EVEN AFTER THEY RECEIVED JUST SATISFACTION ON THEIR TERMS. WE HAVE BEEN IN BUSINESS FOR 40 YEARS! BY DOING THE RIGHT THING AND PROVIDING SUPERIOR SERVICE.
Pros: DO THE RIGHT THING
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