I have been a loyal Murray's customer for almost 10 years, and while I usually go to the W Village location, I made a stop at the Grand Central Station location last week...HUGE MISTAKE!\r
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The young man with glasses who helped me seemed like he didn't care less about my questions--he was very dismissive and flippant with his answers. He was having a personal conversation with a co-worker right in front of me, and most of the staff was hanging around socializing. This was early afternoon, so the store was not busy. I would hate to see this place at rush hour.\r
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The new meat store down the hall was deserted.\r
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I'm accustomed to some chaos (and that smell!) at the main store, but the lack of attention to service at this location was like a kick in the teeth, especially to someone who has been going to Murray's for so long. I am debating whether or not I should return to the W Village store. \r
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Also, the Feb 9 review looks like a shill to me--it is posted VERBATIM at yelp. \r
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Murray's, don't let PR replace the fundamentals of customer service.
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