Their policy is treat us like you would like to be treated - if you are rude and unreasonable, they probably will return the favor. I think that is fair. People think they can bully you and then expect them to be nice and accept their rude behavior. I have had the best results talking directly to the owner - she is very straightforward and willing to help. Occasionally her staff will brush you off but for the most part they do a much better job than others.
Pros: Very willing to help
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