I am so frustrated! I came in to upgrade my diamond at first the staff was very helpful. They showed me everything I wanted to see and move. I was very excited to look at upgrading my ring. While I felt very comfrotable with my sales lady, it seemed that after a time half the staff was involed with thesearch for the right diamond. We finally went back to the 1st diamond I pointed out. Mr Markman came over at this time and told me I should keep my diamond and not upgrade. AAAAAAAAAAA! It seems that he does not trust his staff! He said the oppsite of what the sales lady had told me. All I wanted to do is upgrade!, not be talk into something else. When you come in the staff comes across very helpful and seems to know what they are doing. Why is it that mr Markman doesn't listen to them or to me. I was ready to spend money in his store. I want to be helped not told what to do.Now I don't know where I will go for my next diamond!
Pros: Staff & quality are great!
Cons: MR Markman not listining & being told what to do instead of helped!
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