I have had ADT for years now and I got their name off of Frisco OnLine where they got glowing reviews. I have had a chronic problem with my siren making a faint noise for months now and couldnt get the other company to acknowlege it! Turns out, Matt my tech from Smith Thompson fixed it in about twenty minutes simply by replacing a small resistor in then panel, that was it! Unbelievable. I'm a techie myself and I couldnt even figure it out. I happily would recommend these guys since I love the cellular link to their monitoring station and I think that is important these days since burglars are much smarter. I'm amazed my last company couldnt remedy such a simple problem plus the wanted to charge me a fortune just to come out. Very happy customer of Smith Thompson (and Matt, their very qualified employee)
Pros: excellent pricing and good troubleshooters
Cons: n/a
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