The website does not provide a phone number for direct contact, which is disconcerting enough. When I tracked down the phone number on Houston City Search and called, the man who answered would not at first confirm that I had reached This Old Tile until I asked for the third time. I told him that I was inquiring into the status of my request submitted online along with a non-refundable $14.95 fee since I had not gotten confirmation that the order had actually been received. He became abusive when he found out that I was calling after the three day waiting period stipulated on his website and said something about me being ""one of those people"" and something about being a ""Ted Kennedy type"" when he misidentified the location of my area code. He challenged me for my name so he could send back my money since he said he ""didn't need business from people like me."" Basic customer service ethics should include clearly identifying the business when answering the phone and providing a way of confirming that orders have been received and are being processed without having to ferret out contact information and endure verbal abuse over the phone. If he didn't have my money and I didn't really need the tile, I would have identified myself to him and taken my refund, but I am still hopeful that he will come up with the tile I need.
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