Last weekend I wrote a review of the bar that was not flattering. Myself along with my guests had had a bad experience with the bar. We had arrived late and where notified that they were on "last call". We ordered and to make a long story short were rushed along to finish our drinks.
While the manner in which we were treated was certainly not "customer focused." I am impressed with the manner in which one of the owners has subsequently handled the situation. Mike called me personally and while not making excuses he did not entirely agree with my characterization of the incident. Nonethe less, I am satisfied with the manner in which he handled the situation and his attempts to "make things right." His assurances as to instructing the staff to avoid a repeat is reassuring.
Pros: drinks were as ordered
Cons: very rude behavior to rush us along
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