Have used this place many times. The last time we used them for boarding, they brought my dog out for me to take home COVERED IN URINE. I was so upset- not knowing how long he had been like that. This was the THIRD CHANCE that I gave this place. Several months ago, I was TALKED TO HORRIBLY by the owner of Barks (PENNY). She talked to me in such a rude way about my using the coupons that SHE made available. I couldn't ever figure out how I was abusive using coupons that she had available online and also in mail outs. I was the only customer that had ever been abusive with the coupons-per Penny??? I did not feel very appreciated as a customer and was so upset that she used such strong words with me and never tried to understand my point of view. I was completely blown away by this. Before that, there was a time that they called to let me know my dog was ready to be picked up from grooming but they had the wrong dog so I had to wait for a while. I live too far to go home. They were not apologetic at all for their mistake. So these three situations put together have made me lose all confidence in this place-NO MORE CHANCES. I now use Paws on Jackrabbit. No complaints there.
Pros: Do not have any confidence in this place.
Cons: Will not use this place ever again.
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