We prefer to do business with locally owned companies whenever possible, but had we read the reviews here on Citysearch we would have NEVER considered hiring this company. The repairman came out to diagnose the problem, which was a very common one for our washer, and brought NO PARTS with him. Never before have we seen an appliance repair technician so ill-prepared. Since they neglected to bring parts with them, they tell us they need to come back the next day at 4pm. The next day around 2pm they call to inform us they need to reschedule for 4pm the following day because it's snowing. The following day they call and want to come early, and we agree to an earlier time. Shortly thereafter, after we've already made other arrangements for the time prior to their expected arrival, they call us and tell us they want to come within the next 20 minutes OR THEY WILL HAVE TO RESCHEDULE US FOR ANOTHER DAY! Do they not understand that customers have a life and he cusotmer's time is valuable too? I
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