People that are complaining are all people that are behind on their payments. No one that is current and pays their bills are complaining. See the pattern?
I have a loan with them for my 300c and I have fell behind a few days and one time they even deferred a payment for me because I had been sick for 3 weeks.
Everytime I call they are helpful and always are friendly. One time an African American rep there was a little cocky on the phone but started being nice after I joked around with him about something. They have a tough job and have to listen to people over the phone that are late paying make up excuses. All they care about is when are you going to pay them back the money that they LOANED TO YOU.
You should be thankful someone gave you a loan and certainly if you used C&F you were rejected by other banks and they HELPED You get your car or loan. They are taking huge risks in the economy and to ensure they are able to help others they must make sure you pay. Simple business 101.
If you loaned someone thousand of dollars you did not know personally and they avoided you and were late paying would you just ignore them? I think not.
I'm a customer of C&F finance now for over 5 years. Rates are high but they took a risk on me.
Pros: Great customer service!
Cons: none so far
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