What everyone says about them in the terrible reviews are true. My extended family and I have been a patron of this place for over 20 years, practically since they opened...but just for drop-in coffees and pastries and occassional cakes for parties. I always knew I wanted my wedding cake from them because it tastes so good. They screwed up the decorations (even with a picture) and they screwed up COLOR big time. They showed me this lovely soft mint color on the cover of Metropolitan Bride and Groom Magazine and they delivered a hideous bright kelly green. \r
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Even the decorative rim was done like I would do it at home. It's true - like the other reviewers said, the wedding cake looked like it was a kids birthday cake made by a house mom not a professional decorator. And on the day of delivery, some person walks in to the venue to deliver the cake, and as if there is NO ONE else to talk to (200 guests and dozens of hotel attendants), she walks up to me (the bride) in the middle of the reception and says do you know where I am supposed to take the cake?? Unreal. \r
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They not only accept responsibiloity for any of this, they claim I was told about it before (?), they were rude and unprofessional and had me wait an hour to order the $1000 cake, while they waited on customers in the coffee shop!!! They are frequently short staffed and short tempered because of it. \r
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Again, as another reviewer said, not even a cup of coffee is being offered or a MERE APOLOGY! If you go there, just order a cup of coffee and a pastry. Even then, you will just get ok service. \r
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It truly is a wonder how this place has survived...I own a business and bend over backwards to make unhappy customers happy - even if it means losing money out of my own pocket. My reputation is much more important to me. The ownership of this place has a lot to change.
Pros: Great tasting cakes and pastries
Cons: Everything else!!!
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