If the store is empty, go right in. You will find the owner behind the counter and he is warm and friendly, ready to use his vast knowledge and problem-solving insights to solve whatever problem you bring him. But if you are in line and a regular customer comes in, expect to be treated like dirt. The regular skips to the head of the line and gets all the time and attention he or she wants, discussing their grandchildren, vacation plans etc at length while you cool your heels. If there's a line, do yourself a favor and go to Vercesi on 23rd street.
Pros: Extremely knowledgable and sometimes very helpful
Cons: Rude if you are not a regular
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