This used to be a wonderful cleaners...now it's horrid! Truly horrid! I took a beautiful, expensive jacket in for cleaning after a trip. When I picked it up, two of the snaps were broken. I called and was asked to come in. When I came in and asked that they repair their mistake, some angry, mean man came out from the back, yelling at me, telling me I broke the snaps and tough! (I actually have a picture of me in my jacket, snapped, a day prior) He actually scared me and I left quickly, letting them know I will never return. During the conversation with Ann at the counter, she stated that she knew they didn't have the correct snaps to repair those...when I asked how she already knew they didn't have correct snaps, she hymned and hawed...they knew all along they had done the damage. What has happened to service, responsibility and integrity??? You will not find it here! I will find another Hangers to go to because I appreciate their method and environmentally kind ways. I took the jacket back to Nordstrom's, where they stated the cleaners clearly did do this, yet they will repair. Alls well that ends well.
Cons: Horrid people and service!!!
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