This place is usually packed for business but I can't see why. The restaurant staff never seems to be in a good mood nor really wants to be there.
We had a big table and were waiting for 3 more people. The waitress DEMANDED that we order when she asked us to and that she didn't have time to wait for our 3 friends to take our order. We had roasted duck among other dishes, but when the roasted duck came out it was literally skin and bones. There was very little meat on them. Our drinks were never refilled. Waitress never came back to check on us.
After dumping the food off at our table the waitress just left and we never saw her again until she came back to give us the check. I guess this is fine and dandy if you were at McDonalds' and you wanted to be left alone, but Chinese food is greasy and salty so you have to keep yourself nice and hydrated.
The kick in the nuts came when we gave no tip and the waitress started screaming like she was possessed by some demon, then ran off to summon the manager. The manager came over and literally begged us for a tip. We finally felt so pressured under the circumstances that we left a tip and left the establishment.
Tip should be something that is based upon performance and even then it is still optional. Key word here is optional. Now before people start jumping down my throat about being cheap or I don't know anything about the food service industry and how hard they work etc etc, I can start by saying I am a very generous tipper. I even tip the person when I'm picking up my ""to-go"" orders, and get yelled at by my gf every time for doing so, but I always end up tipping them something.
Tip should never be mandatory and this is the culture here at Thien Hong. They believe in it being mandatory, and will hoot and holler like some bewildered pack mule if they don't see a tip on their receipt. Have they ever taken a step back and wondered why they didn't receive a tip? Dumping food off at a table and bringing them the check at the very end of the dinner isn't anything ground breaking, a chimpanzee is capable of doing such feats. Such feats do not deserve tip especially if the customer is sitting there with a parched throat.
Good food, but absolutely the worst customer service period.
Yes, Thien Hong has good salt and pepper squid, but you get the same taste and quality and MUCH BETTER service right across the street, at Yen Ha.
Pros: Good food
Cons: Terrible service - You can get Squid at Yen Ha
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