Dear PamX12Z, \r
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I am sorry that you are not satisfied with the price for our\r
reputable service, but I can assure you that our pricing is competitive vs. the\r
dealers and we will beat the Lexus dealer’s prices for the exact same\r
services. \r
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We would never quote a price over the phone and upon the\r
completion of servicing the vehicle, modify the price. This is extremely\r
ingenuous and a practice that JP Importz does not endorse. Prior to\r
commencing any type of service work we would have called you in order to obtain\r
authorization for said work along with informing you of the corresponding\r
service charge. \r
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Should additional needed repairs be identified during the\r
course of our service, especially items that compromise your safety, you can\r
rely on us to bring such issues to your immediate attention so that we can\r
ensure that you are well aware of the entire situation involving your\r
automobile. During the conversation we would also inform you of the\r
respective costs for such repairs, and only with your authorization would JP\r
Importz proceed with the additional repairs. \r
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If you still believe that our pricing is not competitive vs.\r
the Lexus dealers, I invite you to please come by our service facility with the\r
original service receipt, and together we can call any Lexus dealership and\r
obtain the estimate for the same service that JP Importz provided. \r
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At JP Importz, the customer’s satisfaction is our\r
ultimate goal and we will do all that we can to meet that goal. \r
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Regards, \r
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Jason Phan \r
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Owner/Operator \r
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Your Lexus and Toyota Specialist \r
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JP Importz \r
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Pros: Great Customer Service
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