You walk into this place and at first sight you believe you are in some high class vet where you see head vet Dr. Kim Hammond in pictures with wildlife (gorillas, lions) and celebs. Then you quickly find out he is never there and all the other staff is incompetent. I have never ever in my life been so rudely treated.
My cat which turned out to have nothing wrong with it was diagnosed with a severe intenstinal tract problem. After x-rays and the whole works costing me $500+ they found nothing wrong, and reversed the diagnosis. This was the last of 5 bad experiences. I was never informed of the costs so the price hit my like a bag of stones. and then after being threatened with them holding my cat till i paid, plus fees for every night of holding the cat. i was able to pull together the money to pay. I requested all of his records including the x-rays cause i was never going back. The girl at the front desk refused to give the information to me, saying i must pay for them. Last time i checked if i get x-rays i take them home. i told her if they wanted copies they could make there own, i just paid half a grand for them already. They completely refused, and the girl began to mock me and insult my animals appearance. till this day i cant get his records. AWFUL PLACE TERRIBLE STAFF A**HOLE VETS. THEY JUST WANT YOUR MONEY, FALLS ROAD CAN EAT SH*T
Cons: terrible everything esp customer service
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