I have gone to Jewel for 2-3 years now anywhere from every three months to 2 time a year depending on whats going on in that year. The service started out great but I've noticed it's slowly starting to decline in both customer service and quality/skill of employees. The spa itself is a little small but nicely decorated. There are only four treatment rooms, all with thin walls, its a little hard to relax during a massage when you can hear doors slamming, as well as giggling and gossiping from the hallway and salon area. \r
The last time I was there I just stopped in for a quick brow wax before going off on vacation. The woman who did my wax not only let me leave the spa with wax still in my brows, and hairline (not even sure how that got there!) she ripped off the skin along my brow line! I ended up on vacation in Los Angeles for a week with obvious wounds/scars above my eyebrows for. I tried contacting the spa owner by both phone and email but never got a response. I will be looking for a new spa to visit, The Ivy Spa club has gotten some good reviews on the net and from a few people I know so I'll be trying there next.
Pros: Massage Therapists
Cons: Hours, Waxing, thin walls.
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