I have an aftermarket sunroof on my '07 Chevy SUV that Texas Auto Tops of Austin originally installed for the dealer.
While 350 miles away from home, the roof failed to close and the weather forecast was gloom and doom, predicted for the next 3 or 4 days of good old Texas rain.
I bought the truck second hand and didn't have the paperwork for the roof install but was told by the previous owner that Texas Auto Tops performed the work.
I called on Monday morning early and was told to bring it in when convenient.
I failed to ask how long it would take and fully expected to have to call a friend for a ride home.
They immediately pulled my truck in for service, put a qualified tech (Henry) on the job and with friendly and polite demeanor, returned my keys an hour later with a, ""Thank you and no charge.""
They had to trace the problem to a faulty ""ribbon wire"" and replaced it. Becca even dug up a new warranty and owners manual including their contact information.
Its rare to find such responsive, friendly and professional folks to deal with these days.
Thanks Becca and Henry and Texas Auto Tops!
Pros: no waiting, professional, informative.
Cons: zero
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