I've been to ESSpa twice and the staff has been nothing but friendly and helpful. I think those that have complained of bad customer service have just caught people on a bad day. I've had massages with two different people and while both massages were great, the one I had with Robert ranks right up there with ones I've had in Las Vegas or at Glen Ivy Hot Springs in CA. I can't wait to book some kind of package to experience the other treatments the spa offers.
Pros: Convenient, nice atmosphere
Cons: None yet
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