Our party arrived promptly at 8:30 with a reservation and was asked to wait at the bar. We were patient for 45 minutes, but when we asked the MD why there was such a long wait, he revealed that hotel guests have priority. We were bumped twice in the span of 30 minutes as the guests of the hotel, all but flashing their black Amex cards, casually strolled in to take our place. When we pointed out that we were disappointed with the service, our hosts wouldn't hear our complaints and were reluctant to make us comfortable. Not even an apology! Walking out the door after 1 hour of waiting, it dawned on us that the large MK marquee out front didn't stand for Mercer Kitchen, but rather Mood Killer. My recommendation: Go to Lucky Strike and drown your sorrows in a pomegranate martini.
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